Our staff of research consultants and analysts publish useful, relevant White Papers throughout the year as a service to our clients. To download any paper, just click its link below.

• Employee Surveys:  A Strategic Organizational Tool
  -- by Caterina C. Bulgarella, Ph.D., Consultant
  Download now.

• How to Develop an Effective Baseline Customer Satisfaction Survey
  -- by Ira Kerns, Managing Director
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• How to Develop an Effective Employee Survey:
  -- by Caterina C. Bulgarella, Ph.D., Consultant
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• Employee Satisfaction and Customer Satisfaction: Is There a Relationship?
  -- by Caterina C. Bulgarella, Ph.D., Consultant
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• A CEO's Experience with Deep Dialog^sm
  -- by Ira Kerns, Managing Director
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• The Meeting Productivity Process: Unleashing the Power of Meetings
  -- by Ira Kerns, Managing Director
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• Internal Communications Audits:  Measuring the Effectiveness of Knowledge
  Transfer Within your Organization
  Download now.