Customer Product Satisfaction Sample Template

Overview

What do you consider the strengths of the product to be?

What do you consider the weaknesses of the product to be?

How would you rate each aspect of the product on a scale of 1 to 10, where 1 is "poor" and 10 is "excellent"?

Feature 1
Feature 2
Feature 3
Feature 4
Feature 5
Feature 6

Usage

How frequently do you use the product?

Many times a day
A few times a day
Once a day
A few times a week
A few times a month
Haven't used it yet

Is this the first time you have ever owned a product like this?

Yes
No

If this is not the first time, how many products like this have you purchased before?


What other brands of this type of product have you own in the past?

Brand 1
Brand 2
Brand 3
Brand 4
Brand 5

Expectations

Would you say that the product has greatly exceeded, slightly exceeded, met, fell slightly short or failed to meet your expectations?

Greatly exceeded my expectations
Slightly exceeded my expectations
Met my expectations
Fell slightly short of my expectations
Failed to meet my expectations

If the product did not meet your expectations, why not?


Would you recommend this product to someone else?

Definitely Would
Probably Would
Probably Would Not
Definitely Would Not
Not Sure

If you had to go back in time and purchase this same product again, would you?

Definitely Would
Probably Would
Probably Would Not
Definitely Would Not
Not Sure

Contact Information

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Name
Telephone
E-mail


Please enter any final comments here.

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Review:

Overview

Usage

Expectations

Contact Information

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